There are many disciplines that contribute to organisational resilience but whatever the nature of a business disruption that tests an organisation’s resilience, there will always be the common factor of people being affected.
In order for an organisation to survive disruption it must develop a culture of resilience that permeates through all policies and procedures to help ensure that their people can survive the disruption because without the people there is no organisation.
Resilience is often mistaken simply as the ability to bounce back, but it is actually so much more.Resilience is not just reactive, but crucially is also proactive, meaning managing risk in advance, learning from the experience of others, and actively preventing disruptions both at personal and organisational levels. It is not just about coming back to where you were before, but instead using each setback as an opportunity to advance towards a larger goal and purpose.
These skills are increasingly needed by people at all life stages. As change accelerates, people need the mental skills to thrive despite adversity as someone's resilience capacity is not a constant throughout life. Resilience can be improved and it can be worn down.
Whether it gets worn down due to the environment and external events or through internal negativity, the fact is, no one is invincible. As resilience improves, we gain a natural resistance against being worn down, although a toxic environment will eventually get to us. This is worth keeping in mind as the work environment is where many people spend most of their time, meaning it has a key influence on their resilience.
Improved resilience increases their sense of safety at a subconsciousness level, improving relationships, goal achievement, sense of purpose and overall sense of wellness. This translates into greater compassion and empathy at a societal level, highlighting how an organisation drive for resilience can have profound global impact. Cultivating resilience therefore represents a major long-term opportunity.
The question now is, how do you start to develop this resilience culture in your people?
It starts with an assessment of the current level of resilience at the individual and team level which can then be aggregated to the organisational level. This baselining assessment can then be used to inform the development of a tailored program that will develop various aspects of resilience.
One such assessment tool is the Predictive 6 Factor Resilience scale which is a psychometric assessment across six domains including Vision, Composure, Reasoning, Health, Tenacity and Collaboration. The differentiating component of this assessment tool to others is its forward-looking Momentum score which can predict future movement (declining or improving) of resilience levels.
There are many ways that an organisation can then go about improving the resilience levels of their staff but the important thing to remember is that developing resilience is not a once-off process and doesn’t happen overnight. It takes time but it is worth it for when (not if) a big disruption occurs.
About the Expert:
Tammie Horton is the CEO and Founder of Phynix Initiative. She is a motivational speaker, coach, instructor, mentor, and consultant. She has a lived experience of bullying, self-harming, domestic abuse, suffering from anxiety and depression, supporting a partner with multiple health conditions, all the while holding down a full-time job and raising three children.
She is a qualified business continuity practitioner and is an Associate Member of the Business Continuity Institute and is the ACT Forum leader for the Australasian chapter.
In 2016 she won the Australasian Business Continuity and Resilience Newcomer award and was shortlisted for the equivalent global award in the same year.
In 2018, Tammie left her career as a Business Continuity Manager in the Australian Public Service to pursue her passion of helping people overcome distress and overwhelm through motivation and resilience coaching, educating people on the valuable skills of Mental Health First Aid and promoting social and emotional development through the use of music and rhythm -so in effect focusing on people continuity - which is at the heart of keeping business resilient.